Shipments and Returns Policy

Your pack shipment

Packages are generally dispatched within 2-3 working days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately. Shipping fees will apply to each order.
Boxes are amply sized and your items are well-protected. Special care is taken to protect fragile objects.

Our Return Policy

We inspect every item for accuracy and quality before we ship it. Unfortunately, personalized items cannot be accepted for return unless there's a product defect or manufacturing error. All refunds and exchange must be made within 30 days of receipt.

We want our customer to be satisfied with personalized orders and we understand that everyone can make mistakes (including us!). Please review your personalized information before placing your order. Check name(s) and spelling(s) carefully. We will gladly assist you with any questions or concerns before placing orders.

Email us at: sales@bigguyscustomprinting.com